Description : Customer Service Executive - Customer Service Operations (Customer Service Operations) - B2101_1. Company : Tata Communications. Location : Melbourne VIC
MONITORING ENGINEER (24*7)
MONITORING ENGINEER (24*7)
Location: Melbourne, Australia
MANDATORY SKILLS
2-4 Years of experience in:
- Basic Telecommunications network understanding
- Basic Knowledge of Access Technologies (FTTx and HFC)
- Understanding of alarms and ability to identify service impact
- Good written English and communications skills
- Netcool, Remedy, E6000 (CMTS), Xpetrak, NxT, Tableau, Comptel knowledge preferred.
- 24X7 Monitoring of network events, alarms and ticket creation.
- Alarms filtration and Ticket raising based on business rules.
- Ticket co-relations and assignment to correct resolver group.
- Perform Alarm-Event correlation, Service Impact Assessment.
- Notify Retail/Wholesale Service Provider of incidents - outage notifications.
- Support and execute the Real Time Change Management (Planned Outage) process.
- Maintain ""Work logs"" for each ticket.
As a person with responsibilities for the management of employees you are expected to provide leadership and support to workers in understanding and meeting work health and safety policies and procedures.
Staff
As a workers you play an important role in helping keep the workplace safe and operating within the workplace health and safety standards.
